Learn about Draft Masters' fair and transparent refund policy for gaming coaching services. We're committed to your satisfaction.
At Draft Masters, we strive to provide high-quality gaming coaching services. If you're not satisfied with your experience, we offer the following refund options:
Full refund if canceled more than 24 hours before the session
Prorated refund for unused sessions minus a 10% administration fee
Refund for unused portion of the current billing cycle
All refund requests must be submitted within 7 days of the session date or purchase date for unused packages.
Our cancellation policy is designed to be fair to both clients and coaches:
Full refund or reschedule at no cost
50% refund or reschedule with 25% fee
No refund will be issued
To cancel or reschedule a session, please use your account dashboard or contact support at least 24 hours before your scheduled session.
If you're unsatisfied with a coaching session, we offer the following options:
Request a replacement session with a different coach at no additional cost
Receive a partial refund (typically 50-100% depending on circumstances)
Credit toward future sessions
To request a refund for unsatisfactory service, please contact support within 48 hours of your session and provide details about your experience.
For multi-session packages, the following refund policies apply:
| Package Type | Refund Policy | Notes |
|---|---|---|
| 5-Session Package | Prorated refund for unused sessions minus 10% fee | Must request within 30 days of purchase |
| 10-Session Package | Prorated refund for unused sessions minus 10% fee | Must request within 45 days of purchase |
| Monthly Subscription | Prorated refund for unused days in current billing cycle | No refund for previous billing cycles |
Discounts applied to package purchases will be deducted from any refund amount.
Approved refunds will be processed within 7-10 business days to your original payment method. The timing of when the funds are available depends on your financial institution.
The following items are not eligible for refunds:
Gift cards or session credits
Except for unsatisfactory service cases
Merchandise that has been used or opened
Special event tickets or tournament entries
All sales of digital products (guides, video courses) are final unless defective.
We understand that exceptional situations may arise:
If we're unable to provide service due to technical problems on our end, full refunds will be issued
If your coach cancels with less than 24 hours notice, you'll receive a full refund or priority rescheduling
With proper documentation, we may waive cancellation fees
Please contact support immediately if you believe your situation warrants special consideration.
To request a refund:
Email support@draftmasters.org with:
We typically respond to refund requests within 2 business days.
If you're unsatisfied with our refund decision, you may:
Request review by a senior team member by emailing disputes@draftmasters.org
Provide additional documentation to support your claim
Request mediation through the Better Business Bureau (for Canadian customers)
We will make every effort to resolve disputes amicably and fairly.
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page indicates when changes were made.
Continued use of our services after changes constitutes acceptance of the new policy. For significant changes, we will notify users via email or through our platform.
For questions about this Refund Policy or to request a refund:
support@draftmasters.org
801 6 St SW
Calgary, AB T2P 3V8
Canada
+1 (877) 977-2262
Monday-Friday, 9am-5pm MST